ServiceNow Admin Worksupport In Hyderabad
Service Now Course Topics Phno:8179736190,040-40154733 Introduction to Service Now • What is Service...
Service Now Course Topics
Phno:8179736190,040-40154733
Introduction to Service Now
• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases
Customize Homepage
• Creating Gauges
• Define CSS properties, UI Properties
• Change visibility of Homepage and banner
Tables, Form, Dictionary
• Creating Application, module
• Creating table
• Personalizing form and table layout
• Creating Section,
• View
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists
Update set’s Creation
• Creating an update set
• Merge update set
• Retrieve Update set in another instance
Creating workflow
• Workflow editor and workflow scripts
• Workflow activities and workflow context
• Workflow stages, transitions
Service catalog management
• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items